What are your operation hours?
Our services are available 24/7, offering transfers whenever you need them.
How can I make a transfer reservation?
You can reserve your transfer online via our website or mobile app. Simply choose your departure point, destination, and travel date.
My flight is delayed, what should I do?
Don’t worry! We track your flight and adjust the pick-up time accordingly, so you won't miss your ride. Make sure to enter your flight code correctly when making your reservation.
How should I choose the transfer time when going to the airport?
It’s important to adjust your transfer time according to your flight’s departure time. We generally recommend arriving at the airport at least 3 hours before international flights and 2 hours before domestic flights.
Do you provide child seats?
Yes, we provide child seats upon request for a fee. Please indicate this during the reservation process.
Luggage Allowance
Each passenger is allowed 1 hand luggage and 1 suitcase. For additional luggage, please inform us during the reservation process.
Do your vehicles offer free Wi-Fi?
Yes, our vehicles are equipped with free Wi-Fi. You can use the internet during your trip.
How will I meet the driver?
We have meet-and-greet staff in each city. Before your trip, we will share the meeting point, and the staff will accompany you to your vehicle. For returns, you will receive contact information 1 day prior. You can also find the vehicle's license plate number and the driver’s name in your reservation confirmation.
What should I do if my flight is canceled?
If your flight is canceled, please contact us. We can update or reschedule your reservation.
How can I make a payment?
You can pay via credit card, debit card online, or via IBAN. During the online reservation, please choose your preferred payment method.
IBAN:
TR24 0001 0010 3697 4974 8950 01
YKS Yazılım Teknoloji A.Ş.
Online Payment:
https://www.pointransfer.com/odemeal.php
How far in advance should I make a reservation?
We recommend booking your transfer at least 24 hours in advance. However, for urgent cases, reservations can be made as soon as possible.
Can I cancel my reservation?
Yes, you can cancel your reservation. For more information about our cancellation policy, please check our website.
https://www.pointransfer.com/sayfa/kullanim-kosullari
Can I make changes to my reservation?
Yes, you can modify your reservation. Please contact us for any change requests.
Can I request special greetings or beverages in the vehicle?
Yes, you can request special greetings and beverages in the vehicle. Please specify this request during the reservation process.
What is my pick-up time?
Your pick-up time is adjusted according to your flight’s departure time. You can check the pick-up time in your reservation confirmation. If your flight time is written, please share your voucher number so we can check the pick-up time.
What is the capacity of your vehicles?
Our vehicles generally offer capacities for 1-6, 1-15, 1-27, and 1-50 passengers. You can choose the vehicle that best suits your needs.
Which regions do you serve?
We provide services in Istanbul, Izmir, Antalya, Bodrum, Dalaman, Kayseri, Nevşehir, Ankara, and Adana provinces and airports. For more detailed information, please visit our website.
What safety measures are in place in your vehicles?
Our vehicles are equipped with seat belts, airbags, and undergo regular maintenance. Your safety is our priority.
What is the wait time at the airport?
Your driver will pick you up on time, but during peak hours, the wait time may be between 15-30 minutes.
Can I make a group reservation?
Yes, you can make a group reservation. We offer special pricing based on your needs. Please contact us for more details.
How long is the transfer duration?
The transfer time depends on your pick-up and drop-off locations. You can find the estimated time in your reservation confirmation.
During which times of the year is there high demand?
Summer months and holiday periods are peak times. We recommend booking in advance during these periods.
Do you offer music options during the transfer?
Yes, we offer music options in our vehicles. If you specify your preference during reservation, we can adjust accordingly.
What should I do if I get lost at the airport?
If you get lost at the airport, please contact us using the contact details in your reservation confirmation for assistance.
What types of vehicles do you offer?
We offer minivans, minibuses, buses, and luxury vehicle options. You can select the vehicle that best suits your needs during the reservation process.
What payment methods do you accept?
We accept various payment methods, including credit card, debit card, and cash. Please select your preferred method during the reservation process.
Do you offer travel insurance?
All our vehicles are covered by seat insurance. If you would like additional insurance, please contact us.
Can I consume food and drinks inside the vehicle?
Yes, you can consume food and drinks inside the vehicle. However, we kindly ask that you be careful about cleanliness.
How can I communicate special requests?
You can share your special requests with us during or after your reservation. We will do our best to meet your needs.
Can I get information about my driver?
Yes, you can get information about your driver, including their name, contact details, and experience. This information will be provided in your reservation confirmation.
In which languages do you provide services?
We provide services in Turkish, English, and many other languages. Please specify your preferred language.